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FAQ About eBay |
| How do I get onto the eBay site? |
Go to your URL Address bar (located under your browser toolbar) type in www.ebay.com. and hit enter. This will take you directly to the eBay Home Page. You can also go directly from this site by clicking on the eBay"Start Now" button on the bottom of any of our site pages.
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| I would like to buy on eBay but am concerned about safety. Is it safe? |
Although the vast majority of sellers are reliable, before bidding you should always check the reputation of the seller by reading their feedback. You can do so by clicking on the number next to their User ID.
Ebay has many ways of protecting the buyer:
The Ebay Fraud Protection Program covers every eBay transaction at no additional cost. If you paid for an item and didn?t receive it, or it was misrepresented in the description, Ebay will reimburse buyers up to $200 minus $25 to cover their costs.
The Safe Harbor Department constantly monitors transactions on Ebay. If necessary they resolve issues related to fraud, trading offenses, and illegally listed items.
In most cases a buyer can work out a dispute directly with the Seller. If not, the eBay Square Trade department will help to resolve disputes quickly and fairly by acting as a mediator.
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| I would like to look at the items for sale, but am not ready to register yet. Can I do that? |
Absolutely. Simply go to the eBay home page and do a search for what you are looking for, or click on any one of the categories displayed on the page.
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| How do I register to buy on eBay? |
Go to www.ebay.com. and click the Register Now button (or click on the Register link that appears at the top of every eBay page). You can register in three easy steps:
1. In step one you will be asked to provide your basic contact information. Your information will be kept private on eBay's secure servers.
2. Check your email ? eBay will send you a message with a link and instructions for confirming your registration.
3. You will be asked to choose your own User ID and password for signing in to eBay.
Please note that if you register with an "anonymous" email address, such as Yahoo or Hotmail, you'll need to place a valid credit card number on file to verify your identity. Your card will not be charged.
You may also go directly from this site by clicking on the eBay "Register Now" button on the bottom of any of our site pages.
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| How much does it cost to register? |
It is free.
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| I see an item that I want to purchase. How do I bid? |
Scroll to the bottom of the listing and fill in the maximum amount you wish to pay for this item. (When you place a bid, you enter the maximum amount you'd be willing to pay for the item. Your maximum amount is kept confidential from other bidders and the seller. The eBay system compares your bid to those of the other bidders. The system places bids on your behalf, using only as much of your bid as is necessary to maintain your high bid position. The system will bid up to your maximum amount). Click on the place bid box. (We suggest before you bid that you go to? test auction? and practice placing a bid).
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| Can I cancel my bid? |
A bid may be retracted (cancelled) by the buyer in some cases, if it meets the requirements of eBay's Bid Retraction policy.
You may retract your bid in the following circumstances:
You make a typographical error and enter the wrong bid amount. For instance, you bid $99.50 instead of $9.95. If this occurs, enter the correct bid amount immediately after you retract your bid. If you do not place another bid, the retraction will be in violation of eBay's policy and could result in your suspension; The description of an item you have bid on changed significantly after you placed your bid; Or you cannot contact the seller either by their phone number or an e-mail to them has come back as undeliverable.(Please note that you cannot retract a bid if the auction on the item is ending within 12 hours, unless the Seller agrees to it).
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| I won the auction on an item. What should I do next? |
After you've won or purchased the item, send your payment to the seller. If the seller offers PayPal, clicking on the Pay Now button will allow you to pay quickly and easily with PayPal, eBay's preferred way to pay. Just check the seller's listing or email invoice to find out what the preferred payment method is and where you should send your payment. Once you have received your item leave feedback for the seller. This is your chance to tell the eBay community about your experience with this seller.
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| I have been buying on eBay but would like to start selling. How do I register to sell? |
Simply update your member account information by providing a valid credit card/debit card and bank account information. If you would prefer not to provide this information you can become eBay verified by establishing your proof of identity. It takes about 10 minutes to complete and involves updating your information over a secure server connection and answering a few questions. There is a $5 fee to become verified.
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| How do I sell an item? |
Put together a clear and complete title and description for your item. Take good pictures of the item. Choose the most appropriate eBay category so potential buyers can easily find it when they are searching. Then click the Sell button at the top of any page and fill out the Sell your item form.
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| What type of fees does eBay charge to sell an item? |
There is an insertion fee, which is the price eBay charges for listing your item for sale. It is based on the starting price of your item and is not refundable even if your item does not sell. It is charged to your Sellers account at the time you list your item. ? There is also a final value fee that is charged when your item does sell. The final value fee is based on the amount that your item sells for. ? There are also Optional Feature fees depending if you choose to use any listing options. These would be for example, Reserve fees (If you choose to include a reserve price in your auction), which are fully refunded if your item sells; Listing Upgrade fees which are a variety of upgrades you can add to your listing in terms of number of pictures, whether you want your listing to be highlighted, etc.
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| How do I pay my selling fees? |
EBay offer four ways for you to pay your selling fees; Paypal, Direct Pay from your checking account, Check or money order, and Credit card.
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| I sold an item but was never paid by the Buyer. What can I do? |
Ebay?s Unpaid Item policy and User Agreement makes very clear to a buyer that they have entered into a contract with the seller when they purchase an item. Unpaid items can usually be resolved by communication between the buyer and the seller. If not the seller can file an Unpaid Item dispute with eBay, which they can report up to 45 days. Once the seller files an Unpaid Item dispute, eBay sends the buyer an email notification concerning the dispute. They are given several options to communicate to the seller such as I want to pay now-simply paying for the item will close the dispute. eBay will do everything they can to help you settle the dispute.
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| What is My Ebay? |
My eBay is an incredible organizational tool that helps you track and manage all of your eBay activities and it is provided absolutely free! As a buyer you can follow your bids, purchases, and items of interest that you are watching; a seller can track their listings, unsold items, and sales. It reminds you that you need to pay for an item, ship an item, leave feedback and much more.
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| Does the eBay site have answers to frequently asked questions? |
The ebay site has a help link (located at the top of any page) that you can search through which answers thousands of questions from A-Z. This feature is very detailed and easy to use and is a wonderful resource for everyone.
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| FAQ About Treasures To Bid |
| Do you charge a fee for listing my item on eBay? |
Yes. Our listing fee is $20.00, which is refunded and deducted from our commission if your item sells (there is no re-listing fee if the item does not sell and the client decides to re-list).
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| What services are included in the listing fee? |
We will: Research and evaluate your item,
utilize our expertise in the tips and tricks of successful selling on eBay, take professional quality digital photographs of your item, write your item description, list you item, watch your auction, respond promptly to e-mailed questions from prospective bidders, collect and process payments from buyers, and handle shipping, including calculation of shipping charges, packaging the item, and tracking the shipment.
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| Do you charge a commission for an item that you sell? |
Yes. Our Commission fee is as follows:scale: 25% of the final selling price of $1 to $200; 20% of the final selling price of $201 to $499; 15% of the final selling price of $500 to $999; and 10% of the final selling price of $1000 or above.
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| Are there any other fees? |
The client pays for all eBay related listing fees regardless of whether the item sells. The client also pays for any Paypal fees incurred if the buyer makes payment via that service. (The client has the right to decline payment through Paypal at time of listing, if incurring this cost is unacceptable.) The buyer pays for shipping.
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| How do I get my item to you? |
If you would like us to take possession of it we will either pick it up or you can drop it off. If you would like to keep your item until it is time to be shipped we will come to you to take the pictures, or you can bring it to us and take it home after the pictures are taken.
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| How do I get my money? |
Upon reciept of payment from the buyer we will provide you with an invoice and a record of all eBay/Paypal fees and a check for the remaining balance of the item purchase amount.
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| I think I would rather keep all my profits by selling on my own behalf. Do you offer training? |
Yes we do. We are currently holding eBay training workshops at CompUsa in Parsippany, NJ. These are not seminars! We provide instructor-led hands on training in a very comfortable environment. Each student has their own PC and the classes are limited to 12 students. This limit gives us the opportunity to provide personalized assistance to each student.
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| I would like to learn about eBay, but do not live in your area. Can you still help me? |
Yes, we offer phone consultation.
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